blackenterprise.com:


ProactiveNet Inc., the time-to-value leader in Business Services Management (BSM), today announced it has received its third U.S. Patent. This third patent (No. 6,816,898) extends the company's technology leadership position for IT service analytics and further strengthens the protection of ProactiveNet's intellectual property.

The patent describes a methodology that enables ProactiveNet to easily pull in performance data, in real-time, from any external source. The value in this technology is that ProactiveNet customers can easily add their own custom metrics, which are then leveraged by ProactiveNet's patented data correlation and analytics engine. In fact, ProactiveNet is the only BSM solution that can link customized data and key business metrics, such as online dollar sales per hour, with detailed performance data from the end-to-end IT infrastructure in real-time.